Privacy policy

We fully respect your personal privacy rights. We do not collect any personal data beyond what is necessary to process your registration, comply with KYC (Know Your Customer) identification protocols, and ensure the proper use of our services and products available on the PIN-STARS website (from this point forward referred to as the Website.)

By creating an Account on the Website, you automatically accept all the rules of personal data keeping listed and explained below.

Your Data Acquisition & Storage

The following information may be collected and processed by us:

• All the data that you provide when creating an Account on the Website and update about yourself in the future;
• All the information that you may share with us in messages and emails, including the cases where you submit a Support request, failure report, or any other request on the Website. We also hold the right to store all the message history with the User;
• Any data on financial transactions processed through the Website;
• In order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings. We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our services, in order to ensure a responsible gaming environment and as required by law;
• We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity;
• In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.);
• We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms;
• We collect information about your use of the Services, such as applications’ usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services;
• Details about your computer’s setup, including software and network configurations;
• We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes

Cookie Usage

We hold the right to collect and store your cookies. That is necessary for us to update and improve the Website for your convenience and better User Experience. Cookie files also allow us to identify a Website visitor as a registered user and simplify the login procedures whenever it is possible and appropriate.

The User can block cookies by manually setting the necessary restrictions in their browser settings. This, however, may make some of the Website’s features unavailable.

We retain the right to use cookies unless the user has applied any rejection or blocking filters.

Use of the Data Shared on/with the Website

We retain the right to use your data in the following ways and with the following purposes:

• To provide you with uninterrupted access to our Website;
• To improve the Website’s performance and services;
• To identify you among other Website visitors;
• To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
• To assist us with meeting our regulatory obligations or as required by law or regulation (such as gambling regulations, KYC and AML regulatory requirements), including for the purpose of ascertaining your source of funds or income, or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request;
• To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
• To market our Services (see more below under Marketing), as well as to serve you advertisements, including behavioral advertising and broadcasting designated tournaments;
• To publish your information publicly (for example, on the list of tournament leaders);
• To improve and enhance the accuracy of our marketing campaigns;
• To send you notifications about any updates and/or changes on the Website and share other information related to the Website’s services with you.

User’s Data Disclosure

We will not disclose your personal data to third-party organizations or individuals, except where required by law. We also may disclose your personal information to fulfill any legal obligations or in response to an authorized governmental order.

Access to Data

The User has the right to change their personal information, in particular, do it through their Account in accordance with the Website’s capabilities.

INTERNATIONAL TRANSFER OF INFORMATION

Since we operate globally, it may be necessary for the provision of Services and to the extent required for the specific purpose, as stipulated in this Privacy Policy to transfer your Personal Information to countries outside the European Economic Area. The data protection and other laws of these countries may not be as comprehensive as those in the European Economic Area.

We use best efforts to ensure that your Personal Information is protected in accordance with our Privacy Policy, through contractual means or other means.

For more information about the transfer of your personal data outside of the EEA, please contact us.

RETENTION OF PERSONAL INFORMATION

If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Information for additional periods, as strictly necessary to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, KYC and AML regulations, as well as to meet the Group’s contractual obligations.

In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is strictly necessary for the Group’s legitimate interests, such as fraud prevention and record keeping, responsible gaming reasons, resolving or exercising claims regarding potential disputes, and where the Group is guided to do so by the applicable supervisory authority.

YOUR RIGHTS

You may contact us at any time by, and request:

• To access or delete any Personal Information relating to you;
• To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
• That we will restrict or cease any further use of your Personal Information;
• That we will provide the Personal Information you volunteered to us in a machine-readable format;
• To object to the processing of your Personal Information (such as for marketing purposes);
• To withdraw your consent to our processing activities (provided that such processing activities rely on your consent, and not on a different legal basis);
• To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such processing is necessary for the performance of the contract between you and us, or it is based on your explicit consent, as provided hereunder.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.

Privacy Policy Changes

All changes regarding the policies associated with data collection and storage comply with the Company’s general Terms and Conditions.

All possible changes to the rules and terms for storing personal information comply with our general Rules and Terms & Conditions. This page contains the latest version of these provisions. This page features the most current version of these clauses.

Contact Information

If you have any questions about this Policy and any of the clauses above, feel free to contact our Support by sending an email to our official email address.